Withdraw a contract

Convenience translation — the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (SENZA Hydrogen UG, Agricolastraße 8, 38678 Clausthal-Zellerfeld, phone: +49 5322 8787800, email: info@senzahydrogen.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, although this is not mandatory.

You may also exercise your right of withdrawal online at https://senzahydrogen.de/widerruf/; the button “Withdraw a contract” is available in the footer of every page of this website. If you use this withdrawal function, you will receive confirmation of receipt without undue delay on a durable medium (e.g. by email).

You can also complete and submit the model withdrawal form or any other clear statement electronically on our website. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without undue delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.